Refund and Return Policy
REFUND AND RETURN POLICY
At GV Books, we carefully check and pack every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product due to an error from GV Books or during delivery, you may request a return or replacement within 7 days of receiving the order.
ELIGIBLE RETURN CASES
A return or replacement may be accepted in the following cases:
RETURN REQUEST PERIOD
You must contact GV Books within 7 calendar days from the date of delivery. Requests submitted after this period may not be accepted.
PROOF REQUIRED
To process your request, please provide:
Please keep the original packaging, invoice, accessories, and complimentary items until the issue is resolved.
NON-RETURNABLE CASES
Returns will not normally be accepted in the following cases:
RETURN APPROVAL AND INSPECTION
All return requests are subject to verification and approval by GV Books. Once approved, we will provide return instructions. The returned product must be securely packed to prevent further damage during transit.
After receiving the returned product, our team will inspect it. If the claim is verified, GV Books may offer a replacement, store credit, or refund, depending on product availability and the nature of the issue.
RETURN SHIPPING COST
If the return is caused by a damaged, defective, incorrect, or incomplete product supplied by GV Books, the applicable return shipping cost will be borne by GV Books.
Any product sent back without prior approval may not be accepted or reimbursed.
REFUNDS
Once the returned product has been received, inspected, and approved, the refund will be initiated to the original payment method used for the order.
For Cash on Delivery orders, customers may be asked to provide valid bank account or UPI details for processing the refund.
After initiation, the time required for the refund to appear in your account depends on your bank, card issuer, UPI provider, or payment gateway. Original delivery charges will be refunded only when the complete order is incorrect, damaged, or undeliverable due to an error attributable to GV Books.
Once the return is received, inspected and approved, GV Books will initiate the refund within 7 business days. Additional time taken by the bank or payment provider is beyond the control of GV Books.
REPLACEMENTS
Where possible, an eligible product will be replaced with the same title, edition, language, colour, or variant originally ordered. If the same product is unavailable, GV Books may offer an alternative product, store credit, or refund after consulting the customer.
ORDER CANCELLATION
An order may be cancelled before it is packed or dispatched. Once an order has been dispatched, it cannot be cancelled and will be handled according to this Return and Refund Policy.
CONTACT US
To request a return, replacement, or refund, please contact GV Books through the contact information provided on our website. Please mention your order number and briefly explain the issue so our team can assist you promptly.
GV Books reserves the right to reject a return or refund request if the submitted information is incomplete, the claim cannot be verified, or the request does not meet the conditions stated in this policy.
