Returns is a scheme provided by Gujarati Vidyarthi Bookstore directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the Gujarati Vidyarthi Bookstore to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category – Books 

Return Period – 3 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost within next 7 days. If no defect is confirmed or the issue is not diagnosed within 3 days of delivery, you will be not able to claim for return or refund.

In any case, only one replacement shall be provided.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up or return, your product will be checked for the following conditions:

CategoryConditions
Correct ProductThe product should be unused.
Complete ProductThe product should be undamaged.
Undamaged PackagingProduct’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Gujarati Vidyarthi Bookstore.

Part 3 – General Rules for a successful Return

  1. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific (books) replacement/return general conditions will be applicable. 
  2.  For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

Cancellations and Returns

The order once placed can not be cancelled.

Refund Policy

Your payment will be refunded to your account within 24 hours after your request.

 
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